Frequently Asked Questions
We ship worldwide! Order on working days before 15:00 will
be shipped te same day. You will receive an email where you can follow your
purchased items. We ship your goods with DHL, DPD or POSTNL depends on the
goods and your location. Generally, items tot he Netherlands and Belgium will
arrive within 1-2 days from the time they are posted. International deliveries should
arrives in 3-5 business days. Shipping timelines depends on your location. No
guarantee can be made in regards to arrival date. Studio Proud is not
responsible for any customs, duties, taxes or fees you may icur during
delivery, however this is an incredibly rare occurrence.
*Studio Proud is not responsible for delays that occur
during the delivery.
If you do receive demaged goods, please contact us immediately at email@example.com with a photo of the demage or the wrong item you received, as well as your order number. We
will personlly assist you and sort out your problem as quickly as possible.
Most purchaces may be returned whithin 14 days. The items must be unworn, unwashed, and undamaged and in orginal pachage.
If you want to return or exchange your order you may do so within 14 days of receiving the products by sending us an email: firstname.lastname@example.org. shipping cost for returning are for the customer.
We ask that the following requirements are met: The item’s must be in orginal condition, not worn outdoors or altered in any way. Item’s must be shippend back in the orginal Studio Proud gift box to ensure the safety of the item on its way back to us.
Please note that Studio Proud is not liable for lost packages during return. We recommend purchasing tracked shipping for the return and keep a record of your shipping details!